Operations Performance Metrics Dashboard | July 2014 - June 2015

No	List of Metrics	Service Level Targets (SLTs)
1a	Registry Agreement Change of Control Assignments – Administrative Completeness Check	15 calendar days
1b	Registry Agreement Change of Control Assignments – ICANN Review (Ref: Section 7.5(a) of the Registry Agreement)	30 calendar days
2a	Registry Service Evaluation Process (RSEP) – Administrative Completeness Check (i.e., Pending Completeness Status)	15 calendar days
2b	Registry Service Evaluation Process (RSEP) – ICANN Review (Ref: the RSEP Policy at https://www.icann.org/resources/pages/registries/rsep/policy-en)	15 calendar days
3	Registrar Early Adoption – ICANN processes request	2 business days
4	Trademark Clearinghouse (TMCH) uptime – Trademark Clearinghouse API	99.9%

 

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Metrics #1a: Registry Agreement Change of Control Assignments – Administrative Completeness Check

Month	Average number of days for Administrative Completeness Check	Percentage within SLT (15 days)
June 2015	12	100
May 2015	2	100
April 2015	No requests	NA
March 2015	No requests	NA
February 2015	No requests	NA
January 2015	9	100
December 2014	6	100
November 2014	12	100
October 2014	8	100
September 2014	10	100
August 2014	1	100
July 2014	27	50

 

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Metrics #1b: Registry Agreement Change of Control Assignments – ICANN Review

Month	Average number of days for ICANN Review	Percentage within SLT (30 days)
June 2015	30	100
May 2015	27	100
April 2015	No requests	NA
March 2015	No requests	NA
February 2015	No requests	NA
January 2015	No requests	NA
December 2014	17	100
November 2014	7	100
October 2014	6	100
September 2014	No requests	NA
August 2014	13	100
July 2014	No requests	NA

 

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Metrics #2a: Registry Service Evaluation Process (RSEP) – Administrative Completeness Check

Month	Average number of days for Administrative Completeness Check	Percentage within SLT (15 days)
June 2015	7	100
May 2015	12	100
April 2015	13	78
March 2015	11* (corrected)	80* (corrected)
February 2015	15* (corrected)	0* (corrected)
January 2015	13	100
December 2014	No requests	NA
November 2014	10	100
October 2014	9	100
September 2014	2	100
August 2014	6	100
July 2014	4	92

 

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Metrics #2b: Registry Service Evaluation Process (RSEP) – ICANN Review

Month	Average number of days for ICANN Review	Percentage within SLT (15 days)
June 2015	10	100
May 2015	11	100
April 2015	12	100
March 2015	14	100
February 2015	3	100
January 2015	0	NA
December 2014	15	100
November 2014	15	100
October 2014	15	50
September 2014	5	100
August 2014	6	100
July 2014	12	100

 

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Metrics #3: Registrar Early Adoption

Month	Average number of days for ICANN processes request	Percentage within SLT (2 days)
June 2015	No requests	NA
May 2015	No requests	NA
April 2015	1	100
March 2015	No requests	NA
February 2015	No requests	NA
January 2015	No requests	NA
December 2014	No requests	NA
November 2014	1	100
October 2014	No requests	NA
September 2014	1	100
August 2014	1	100
July 2014	No requests	NA

 

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Metrics #4: TMCH uptime

Month	Average percentage of TMCH uptime	Percentage within SLT (99.9%)
June 2015	100	100
May 2015	100	100
April 2015	100	100
March 2015	100	100
February 2015	100	100
January 2015	100	100
December 2014	100	100
November 2014	100	100
October 2014	100	100
September 2014	100	100
August 2014	100	100
July 2014	100	100