Complaints Report
ICANN Complaints Office: In-Scope Complaint Submissions
(updated as of 30 June 2024)
| Complaint Number | Date Received | Status | Status Date | Sender | Sender Organization | Brief Description | Complaint | Response |
|---|---|---|---|---|---|---|---|---|
| 00042024 | 24-Apr-2024 | Closed | 9-May-2024 | Kaitlyn Cantley | Claim that Contractual Compliance did not address subject matter of complaint | 00042024 – Cantley – Complaint | 00042024 – Cantley – ICANN Response | |
00038506 |
2-Aug-2023 |
Closed |
26-Sep-2023 | Kolusion Kolusion | Claim that Contractual Compliance did not address subject matter of complaint | 00038506 – Kolusion – Complaint | 00038506 – Kolusion – ICANN Response [PDF, 48 KB] | |
| 00034777 | 2-Jul-2023 | Closed | 11-Sep-2023 | Caramel Petty | Candy Horses, LLC | Concerns Regarding ICANN's Approval of Google Domains Transfer of Registrar Ownership to Squarespace and the ICANN Approval Process for New gTLDs | 00034777 – Petty – ICANN Response [PDF, 87 KB] | |
| 00033887 | 20-May-2023 | Closed | 14-Jun-2023 | Kolusion Kolusion | Claim that Contractual Compliance did not address subject matter of complaint | 00033887 – Kolusion – Complaint | 00033887 – Kolusion – ICANN Response [PDF, 89 KB] | |
| 00021555 | 26-May-2021 | Closed | 18-Apr-2023 | Greg Thomas | Viking Group | Claim that ICANN org is improperly acting as a "registrar" | 00021555 – Thomas – ICANN Response [PDF, 60 KB] |
|
| 00020671 | 26-Apr-2021 | Closed | 2-Mar-2023 | George Kirikos | Leap.com | Concern regarding length of Public Comment period | 00020671 – Kirikos – ICANN Response [PDF, 137 KB] |
|
| 00019589 | 1-Mar-2021 | Respond | 15 May 2023 | Peter Sunde Kolmisoppi | Sarek Oy | Issue with Registrar Accreditation Process | Complaint 00019589 Response | |
| 00019385 | 16-Feb-2021 | Respond | 31-May-2023 | Varun Kafley | OV International | Issue with Registrar Accreditation Process | Complaint 00019385 Response | |
| 00015498 | 16-Jun-2020 | Closed | 29-Sep-2020 | Yordan Nikolov | Jagged Mountains | Issue with handling of Contractual Compliance Ticket | 00015498 – Nikolov – Complaint [PDF, 96 KB] |
00015498 – Nikolov – ICANN Response [PDF, 61 KB] |
| 00014905 | 1-May-2020 | Closed | 21-May-2020 | George Kirikos | Leap.com |
Issue with: Ia. Ease of use for submitting comments to a Public Comment Forum Ib. Responsiveness of ICANN org to email requests II. Accessibility of submitted Public Comments III. Responsiveness of ICANN org for Observer status to a Working Group |
00014905 – Kirikos – Complaint [Part I] [PDF, 96 KB] 00014905 – Kirikos – Complaint [Part II] [PDF, 181 KB] 00014905 – Kirikos – Complaint [Part III] [PDF, 83 KB] |
00014095 – Kirikos – ICANN Response [PDF, 139 KB] |
| 00012366 | 14-Oct-2019 | Respond | 22-Nov-2019 | Jonathan Uffelman | Finnegan, Henderson, Farabow Garret & Dinner, LLP | Issue with handling of Contractual Compliance Ticket | 00012366 – Uffelman – Complaint [PDF, 139 KB] |
|
| 00011744 | 28-Aug-2019 | Evaluate & Consider | 18-Sep-2019 | Matt Nigriny | Hunton Andrews Kurth LLP | Issue with handling of Contractual Compliance Ticket | 00011744 – Nigriny – Complaint [PDF, 16.8 KB] |
|
| 00010269 | 24-May-2019 | Closed | 30-Jul-2019 | Kay Caines | Issue with ICANN Consensus Policy | 00010269 – Caines – Complaint [PDF, 64 KB] |
ICANN Response – Caines – 20190607 [PDF, 104 KB] |
|
| 00009713 | 16-Apr-2019 | Closed | 19-Jun-2019 | Manju Chen | Issue with country name selection in Fellowship Application | 00009713 – Chen – Complaint [PDF, 25 KB] |
00009713 – ICANN Response – Chen [PDF, 63 KB] |
|
| 00009696 | 16-Apr-2019 | Respond | 22-Apr-2019 | Adrian Nita | Lucky One LLC | Issue with handling of Contractual Compliance ticket | 00009696 – Nita – Complaint [PDF, 267 KB] |
|
| 00009581 | 9-Apr-2019 | Closed | 31-Mar-2020 | Ernesto Perez | CEDIA | Issue with handling of Travel Support | 00009581 – Perez – Complaint [PDF, 26 KB] |
00009581 – ICANN Response – Perez [PDF, 103 KB] |
| 00009328 | 20-Mar-2019 | Respond | 28-Mar-2019 | Jackie McBride | None provided | Issue with lack of accessibility of the ICANN website to the visually impaired | 00009328 – McBride – Complaint [PDF, 176 KB] |
00009328 – ICANN Response – McBride [PDF, 107 KB] |
| 00008500 | 22-Jan-2019 | Closed | 9-Mar-2019 | Pedro Veiga | Universidade de Lisboa | Request for outstanding response to a letter |
00008500 – Veiga – Complaint [PDF, 49 KB] 00008500 – 20190122 – Veiga – Explanatory Memo [PDF, 60 KB] |
00008500 – ICANN Response – Veiga [PDF, 64 KB] |
| 00007682 | 19-Nov-2018 | Closed | 21-Dec-2018 | Donna Austin | Registries Stakeholder Group | The RySG is concerned that, in its view, several ICANN org questions in its November 2018 DNS Infrastructure Abuse Registry Audit Request For Information are out of scope | 00007682 – RySG -Complaint [PDF, 96 KB] |
00007682 – ICANN Response – RySG [PDF, 112 KB] 00007682 – RySG Response to CO [PDF, 135 KB] |
| 00007656 | 16-Nov-2018 | Closed | 31-Jul-2019 | John Poole | DomainMondo | Issue with the EPDP-WG participation structure for alternates and observers, and belief that an ICANN org member was intentionally dishonest. | 00007656 – Poole – Complaint_20-nov-2018 [PDF, 72 KB] |
00007656 – Poole – Response [PDF, 436 KB] |
| 00007263 | 24-Oct-2018 | Closed | 25-Feb-2019 | John Poole | DomainMondo | Issues with remote participation services provided by the ICANN org during ICANN63 in Barcelona. | 00007263 – Poole – Complaint_24-oct-2018 [PDF, 76 KB] |
00007263 - Poole - Response [PDF, 649 KB] |
| 00006843 | 26-Sep-2018 | Closed | 22-Jan-2019 | Shaul Jolles | Dot Registry LLC | The ICANN org's substantive response to an Application Change Request is overdue by several months | 00006843 - Dot Registry - Complaint [PDF, 23 KB] |
00006843 - ICANN Response - Dot Registry [PDF, 102 KB] |
| 00006198 | 10-Aug-2018 | Closed | 18-Jun-2018 | Wesley Haughton | None provided | Request for ICANN to stop abusive behavior of a domain name registrant | 00006198 - Haughton - Complaint [PDF, 67 KB] |
00006198 - ICANN Response - Haughton [PDF, 105 KB] |
| 00006097 | 3-Aug-2018 | Evaluate & Consider | 17-Aug-2018 | Derek Smythe | Artists Against 419 | Issue with handling of Contractual Compliance ticket | 00006097 - Smythe - FULL Complaint [PDF, 2.07 MB] |
|
| 00005840 | 11-Jul-2018 | Evaluate & Consider | 25-Jul-2018 | Derek Smythe | Artists Against 419 | Issue with handling of Contractual Compliance ticket | 00005840 - Smythe - FULL Complaint [PDF, 1.19 MB] |
|
| 00005672 | 27-Jun-2018 | Closed | 6-Jul-2018 | John Poole | Expri Communications LLC | Unable to access Live Stream audio for an ICANN62 session | 00005672 - Poole - Complaint [PDF, 42 KB] |
00005672 - Poole - Response [PDF, 63 KB] |
| C-2018-00014 | 26-Apr-2018 | Closed | 20-Jul-2018 | Krista Papac | ICANN org | ICANN Community Anti-Harassment Policy | C-2018-00014 - Complaint - Krista Papac [PDF, 64 KB] |
C-2018-00014 - ICANN Response - Anti Harass Policy Awareness [PDF, 68 KB] |
| C-2018-00013 | 23-Mar-2018 | Closed | 30-Apr-2018 | Jamie Baxter | dotgay LLC | Edited remote participation comment | C-2018-00013 - Complaint - Jamie Baxter [PDF, 282 KB] |
C-2018-00013 - ICANN Response - Jamie Baxter [PDF, 106 KB] |
| C-2018-00012 | 22-Mar-2018 | Closed | 20-Jul-2018 | Ahmad Haqqi | None provided | Issue with handling of Contractual Compliance ticket | C-2018-00012 - Complaint - Ahmad Haqqi [PDF, 1.17 MB] |
C-2018-00012 - ICANN Response - Haqqi [PDF, 107 KB] |
| C-2018-00011 | 18-Mar-2018 | Closed | 30-May-2018 | Olga Cavalli | None provided | Issue with handling of Travel Support | C-2018-00011 - Complaint - Olga Cavalli [PDF, 69 KB] |
C-2018-00011 - ICANN Response - Cavalli [PDF, 105 KB] |
| C-2018-00010 | 8-Mar-2018 | Closed | 23-Aug-2018 | Brian Winterfeldt | Winterfeldt IP | Issue with handling of Contractual Compliance ticket | C-2018-00010 - Complaint - Brian Winterfeldt [PDF, 45 KB] |
C-2018-00010 - Winterfeldt IP - Response [PDF, 502 KB] |
| C-2018-00009 | 8-Mar-2018 | Closed | 23-Aug-2018 | Brian Winterfeldt | Winterfeldt IP | Issue with handling of Contractual Compliance ticket | C-2018-00009 - Complaint - Brian Winterfeldt [PDF, 47 KB] |
C-2018-00009 - Winterfeldt IP - Response [PDF, 502 KB] |
| C-2018-00008 | 8-Mar-2018 | Closed | 23-Aug-2018 | Brian Winterfeldt | Winterfeldt IP | Issue with handling of Contractual Compliance ticket | C-2018-00008 - Complaint - Brian Winterfeldt [PDF, 43 KB] |
C-2018-00008 - Winterfeldt IP - Response [PDF, 502 KB] |
| C-2018-00007 | 8-Mar-2018 | Closed | 23-Aug-2018 | Brian Winterfeldt | Winterfeldt IP | Issue with handling of Contractual Compliance ticket | C-2018-00007 - Complaint - Brian Winterfeldt [PDF, 48 KB] |
C-2018-00007 - Winterfeldt IP - Response [PDF, 502 KB] |
| C-2018-00006 | 8-Mar-2018 | Closed | 23-Aug-2018 | Brian Winterfeldt | Winterfeldt IP | Issue with handling of Contractual Compliance ticket | C-2018-00006 - Complaint - Brian Winterfeldt [PDF, 50 KB] |
C-2018-00006 - Winterfeldt IP - Response [PDF, 502 KB] |
| C-2018-00005 | 8-Mar-2018 | Closed | 23-Aug-2018 | Brian Winterfeldt | Winterfeldt IP | Issue with handling of Contractual Compliance ticket | C-2018-00005 - Complaint - Brian Winterfeldt [PDF, 50 KB] |
C-2018-00005 - Winterfeldt IP - Response [PDF, 502 KB] |
| C-2018-00004 | 8-Mar-2018 | Closed | 23-Aug-2018 | Brian Winterfeldt | Winterfeldt IP | Issue with handling of Contractual Compliance ticket | C-2018-00004 - Complaint - Brian Winterfeldt [PDF, 54 KB] |
C-2018-00004 - Winterfeldt IP - Response [PDF, 502 KB] |
| C-2018-00003 | 22-Feb-2018 | Closed | 30-Mar-2018 | John Poole | None provided | Request for answers to outstanding ICANN Form 990 questions | C-2018-00003 - Complaint - John Poole [PDF, 53 KB] |
C-2018-00003 - ICANN Response - John Poole [PDF, 293 KB] |
| C-2018-00002 | 17-Feb-2018 | Closed | 29-Mar-2018 | Alan Anderson | None provided | Request for the ICANN org to remove the 60-day lock required by ICANN Transfer Policy | C-2018-00002 - Complaint - Alan Anderson [PDF, 46 KB] |
C-2018-00002 - ICANN Response - Alan Anderson [PDF, 105 KB] |
| C-2018-00001 | 24-Jan-2018 | Respond | 8-Mar-2018 | Gary Cornell | None provided | Issue with handling of Contractual Compliance ticket | C-2018-00001 - Complaint - Gary Cornell [PDF, 19.5 KB] |
|
| C-2017-00022 | 20-Dec-2017 | Closed | 6-Mar-2018 | Redacted | None provided | Level of service received from ICANN's Global Support Center | C-2017-00022 - Explanatory Memorandum [PDF, 68 KB] |
Not applicable |
| C-2017-00021 | 11-Dec-2017 | Respond | 18-Jan-2018 | Redacted | None provided | Level of service received from ICANN's Global Support Center | C-2017-00021 - Explanatory Memorandum [PDF, 112 KB] |
|
| C-2017-00020 | 31-Oct-2017 | Closed | 17-Aug-2018 | John Poole | None provided | Unable to access ICANN60 webinar recordings | C-2017-00020 - Complaint - John Poole [PDF, 64 KB] |
C-2017-00020 - ICANN Response - John Poole [PDF, 65 KB] |
| C-2017-00019 | 2-Oct-2017 | Closed | 12-Apr-2018 | Crystal Ondo | Donuts Inc | Lack of communication between ICANN org and registry operators and textual issues regarding Naming Services Portal Terms of Use | C-2017-00019 - Complaint - Crystal Ondo [PDF, 22 KB] |
C-2017-00019 - ICANN Response - Crystal Ondo [PDF, 103 KB] |
| C-2017-00018 | 15-Sep-2017 | Closed | 4-Dec-2017 | John Poole | None provided | Unable to access ICANN webinar recordings | C-2017-00018 - Complaint - John Poole [PDF, 68 KB] |
C-2017-00018 - ICANN Response - John Poole [PDF, 67 KB] |
| C-2017-00017 | 28-Jul-2017 | Closed | 14-Nov-2017 | Lorenzo Muscoso | None provided | Request for ICANN to assist with domain name renewal | C-2017-00017 - Complaint - Lorenzo Muscoso [PDF, 65 KB] |
C-2017-00017 - ICANN Response - Lorenzo Muscoso [PDF, 628 KB] |
| C-2017-00016 | 4-Aug-2017 | Closed | 31-Jan-2018 | Ashley Roberts | Valideus | Ongoing issues regarding contracted party invoices | C-2017-00016 - Complaint - Valideus [PDF, 2.32 MB] |
C-2017-00016 - ICANN Initial Response - Valideus [PDF, 89.4 KB] C-2017-00016 - ICANN Response - Valideus [PDF, 480 KB] |
| C-2017-00015 | 28-Aug-2017 | Closed | 2-Oct-2017 | John Poole | None provided | Request for ICANN to publish content from ICANN59 | C-2017-00015 - Complaint - John Poole [PDF, 23 KB] |
C-2017-00015 - ICANN Response - John Poole [PDF, 93 KB] |
| C-2017-00014 | 15-Jul-2017 | Closed | 20-Nov-2017 | Tarun Mehta | None provided | Request for ICANN to compel registrar to renew or reinstate a domain name | C-2017-00014 - Complaint - Tarun Mehta [PDF, 22 KB] |
C-2017-00014 - ICANN Response - Tarun Mehta [PDF, 132 KB] |
| C-2017-00013 | 4-Jul-2017 | Closed | 2-Oct-2017 | Steven Klock | None provided | Request for ICANN to take action against registrar practices | C-2017-00013 - Complaint - Steven Klock [PDF, 24 KB] |
C-2017-00013 - ICANN Response - Steven Klock [PDF, 131 KB] |
| C-2017-00012 | 13-Jul-2017 | Closed | 1-Sep-2017 | Kinfe Michael Yilma | None provided | Request to remove Curriculum Vitae from ICANN.org | C-2017-00012 - Complaint - Kinfe Michael Yilma [PDF, 20 KB] |
C-2017-00012 - ICANN Response - Kinfe Michael Yilma [PDF, 97 KB] |
| C-2017-00011 | 10-Jul-2017 | Closed | 22-Sep-2017 | Sophia Echavarria | None provided | Unable to submit job application via ICANN.org | C-2017-00011 - Complaint - Sophia Echavarria [PDF, 20 KB] |
C-2017-00011 - ICANN Response - Sophia Echavarria [PDF, 94 KB] |
| C-2017-00010 | 10-Jul-2017 | Closed | 14-Sep-2017 | Alberto Urra | None provided | Request to remove profile from ICANN.org website | C-2017-00010 - Complaint - Alberto Urra [PDF, 304 KB] |
C-2017-00010 - ICANN Response - Alberto Urra [PDF, 91 KB] |
| C-2017-00009 | 26-Jun-2017 | Closed | 15-Aug-2017 | Jason Wood | None provided | Domain name suspension when Whois contact information has not been verified | C-2017-00009 - Complaint - Wood [PDF, 693 KB] |
C-2017-00009 - ICANN Response - Wood [PDF, 128 KB] |
| C-2017-00008 | 27-Jun-2017 | Closed | 20-Sep-2017 | Martin Calder | None provided | Domain name suspension related to Whois Accuracy Reporting System results | C-2017-00008 - Complaint - Martin Calder [PDF, 42 KB] |
C-2017-00008 - ICANN Response - Martin Calder [PDF, 484 KB] |
| C-2017-00007 | 5-Jun-2017 | Closed | 6-Sep-2017 | Graeme Bunton | Registrar Stakeholder Group | The ICANN org missed its processing deadline for registrars to review a Registry-Registrar Agreement amendment | C-2017-00007 - Complaint - Graeme Bunton [PDF, 1.09 MB] |
C-2017-00007 - ICANN Response - Graeme Bunton [PDF, 158 KB] |
| C-2017-00006 | 30-May-2017 | Respond | 27-Sep-2017 | John Poole | None provided | Unable to submit comments to an open Public Comment Forum | C-2017-00006 - Complaint - John Poole [PDF, 24 KB] |
C-2017-00006 - John Poole - Initial Response [PDF, 87 KB] C-2017-00006 - ICANN Response - John Poole [PDF, 135 KB] |
| C-2017-00005 | 16-May-2017 | Closed | 9-Jun-2017 | John Poole | None provided | Request for outstanding response to submitted questions | C-2017-00005 Complaint - John Poole [PDF, 46 KB] |
C-2017-00005 - ICANN Response - John Poole [PDF, 88 KB] |
| C-2017-00004 | 19-May-2017 | Closed | 24-May-2017 | Ali Ahmad Jabbar | None provided | Unable to submit application for NextGen program | C-2017-00004 - Complaint - Ali Ahmad Jabbar [PDF, 25 KB] |
C-2017-00004 - ICANN Response - Ali Ahmad Jabbar [PDF, 25 KB] |
| C-2017-00003 | 24-May-2017 | Closed | 16-Aug-2017 | James Danforth | None provided | Request to consider modifying Domain Name System architecture to address concerns regarding domain name visibility in search engines | C-2017-00003 - Complaint - James Danforth [PDF, 83 KB] |
C-2017-00003 - ICANN Response - James Danforth [PDF, 95 KB] |
| C-2017-00002 | 24-May-2017 | Closed | 4-Aug-2017 | Spencer James | LifeJourney Church | Request regarding the enforcement of email and software systems to recognize new gTLDs (Universal Acceptance) | C-2017-00002 - Complaint - LifeJourney Church [PDF, 29 KB] |
C-2017-00002 - ICANN Response - LifeJourney Church [PDF, 130 KB] |
| C-2017-00001 | 10-May-2017 | Closed | 2-Jun-2017 | Redacted at Request of Complainant | Hest Wind Power Limited | Request for the ICANN org to remove the 60-day lock required by ICANN Transfer Policy | C-2017-00001 - Complaint - Hest Wind Power Limited [PDF, 708 KB] |
C-2017-00001 - ICANN Response - Hest Wind Limited [PDF, 180 KB] |
ICANN Complaints Office: Other Submissions
(updated as of 30 June 2024)
In addition to in-scope complaints, the Complaints Office received other submissions. Other submissions fall under three primary categories. Below is a list of categories, how they are handled by the Complaints Office, and the number received/by month for each type.
- Other Complaints Process: The submission was received via email but belongs to another complaints process such as Contractual Compliance or Accountability Mechanisms. These submissions are provided with guidance and referred to the appropriate complaints mechanism;
- Inquiry: The submission is an inquiry regarding the complaints process. These submissions receive guidance regarding the complaints process and are catalogued for reference should a complaint be submitted.
- Blank: The submission was blank. These submissions receive a request to submit a complete complaint.
- Submitted via Complaints Office Web-Form: The submission was received via the Complaints Office web-form launched in June 2018. This web-form was developed to auto-direct complainants to the ICANN org department that is best positioned to assist upon initial contact.
| Type | Quantity Previous Yr CYTD-2023 |
Quantity CQ1-2024 |
Quantity CM4-2024 |
Quantity CM5-2024 |
Quantity CM6-2024 |
Quantity CYTD-2024 |
|---|---|---|---|---|---|---|
| Other Complaints Process: | ||||||
| - Accountability Mechanisms | 0 | 0 | 0 | 0 | 0 | 0 |
| - ccTLD | 2 | 0 | 2 | 0 | 0 | 2 |
| - Compliance | 16 | 3 | 1 | 0 | 1 | 5 |
| - Correspondence | 0 | 0 | 0 | 0 | 0 | 0 |
| - Global Support Center | 22 | 6 | 0 | 0 | 1 | 7 |
| - Legal | 0 | 0 | 0 | 0 | 0 | 0 |
| - Out of ICANN's Scope | 1 | 5 | 1 | 3 | 0 | 9 |
| Inquiry: | ||||||
| - Inquiry re: Complaints Process | 20 | 9 | 0 | 2 | 0 | 11 |
| Blank: | ||||||
| - Blank Complaint Submission | 0 | 0 | 0 | 0 | 0 | 0 |
| Submitted via Complaints Office Web-Form: (effective June 2018) |
||||||
| - Complaints Office Web-Form Submission | 7156 | 225 | 49 | 40 | 4 | 318 |
| Totals: | 7217 | 248 | 53 | 45 | 6 | 325 |